| Q. |
How do I begin listing my stuff on VetTrade.? |
| A. |
In order to list your items on VetTrade, you must first be a registered (http://www.vettrade.com/register.php) VetTrade user, which is free to join. Once you have completed the registeration process, you can start listing your items right away using the Sell menu option. (http://www.vettrade.com/sell.php) |
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| Q. |
How much will I be charged when I list my items on VetTrade.? |
| A. |
You are charged an insertion fee based on the listing price and listing duration at the time of your listing. The fee is based on a number of factors better outlined at Listing Fees (http://www.vettrade.com/helppopup.php?pg=HelpListingFees) or Relisting Fees. |
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| Q. |
I what to make an offer on a listed items now, what do I need to do? |
| A. |
In order to use VetTrade, whether buying or selling, you must first be a registered user, which although requires that you specify a valid credit during the registration process for validation, will never be charged unless you create listings with VetTrade.. The secure registration process is only required once and once complete you will have full and free access to the site. |
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| Q. |
Ok, why must I provide a valid credit card in order to register... I just want to make an offer on a item listed on the site and understand this is at no cost to me? |
| A. |
There are a number of reasons you are required to specify a valid credit during the registration process, one of which is to help us stamp out fraud and false identity. VetTrade will never charge your credit card, nor make your information available to anyone, but by requiring a valid credit card, we are able to match your credit card records to your information provided to us to validate you are who you say you are. |
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| Q. |
How and where do I log on to VetTrade after I have registered? |
| A. |
The logon page can be loaded by clicking on the Login (http://www.vettrade.com/login.php) link found on the top right of any VetTrade screen. Once you are logged on you will find the link has changed to "Logout" and an additional link My Account will be present so you can manage your account information. If you are still unable to find the logon option, don't worry because VetTrade will automatically redirect you to the login page when it determines it is necessary for you to be logged in in order to continue. |
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| Q. |
How do I change or update my credit card information? |
| A. |
You must first login to VetTrade using your account userid and password, then you will find a link to My Account
at the top right of each page. The direct link to your information is: http://www.vettrade.com/account.php. Going directly to this link will redirect you first to the login page if you are not presently logged in. |
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| Q. |
Can I update or change my listing after it has been listed? |
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Yes, you can change the description of your listing as often as you like, but you can not change the listing price once it has been submitted. Additional images may also be uploaded for a minimal fee it necessary, but can not be removed. |
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| Q. |
Will I be notified before my item relists automatically when I select this option? |
| A. |
Yes, you will receive an email 3-5 days before your listing expires notifying you that your item will relist and providing you a link to disable this option and prevent the relisting of your item from occurring if so desired. If you do not respond to the email because the listing expires, your listing will automatically relist and your account will be changed the appropriate relisting fees. |
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| Q. |
What if my listed item sells privately, not through VetTrade - What then? |
| A. |
You are responsible for closing all listings that are no longer available through VetTrade, whether they have sold outside of VetTrade or whether you are no longer interested in selling the item. In order to close a listing, you must first log onto VetTrade, then go to My Account to modify your listing. Once you have opened the desired listing in detail view, simple check the STOP check box and then press continue. The listng will become inactive at that point. Note: When you stop a listing you can not restart it at a later time - you will have to relist the item again which will be subject to relisting fees. |
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